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Find information – email ③
第4部 情報検索・メール③（返品の返事）【2 sentences】. Mail handling 返品 (returns) always includes 2 blocks: (a) how to send the goods back, (b) how to refund. Tip 問1: catch the keyword 着払い = the RECEIVING party pays the freight, meaning the customer does not have to pay for shipping → immediately eliminate the answer 「払った送料をメールで連絡する」. Tip 問2: pay attention to the sequence 「商品が届いたら → 振り込み」 and negative sentences 「商品が届く前に代金をお返しすることはできません」. ※ The original email content is an image so it should be reconstructed to match the 4 answers. ※ Misty typed source: 不要品 → 不良品.
件名：Re: 商品の返品について
チン 様
このたびは〇×ショップをご利用いただき、ありがとうございます。
また、お届けした商品が不良品だったとのこと、大変申し訳ございませんでした。
お手数ですが、商品を箱に入れて、着払いで下記までご返送ください。送料は当店が負担いたしますので、お客様がお支払いになる必要はございません。
〒123-4567 〇〇市〇〇町1-2-3 〇×ショップ 返品係
商品が当店に届きましたら、3営業日以内に、ご連絡いただいた銀行口座へ代金をお振り込みいたします。口座番号をまだお知らせいただいていない場合は、このメールにご返信のうえ、口座情報をお知らせください。
なお、商品が当店に届く前に代金をお返しすることはできません。
ご不便をおかけしますが、どうぞよろしくお願いいたします。
〇×ショップ カスタマーサービス
Explanation: 「商品を箱に入れて、着払いで下記までご返送ください」 → ④. 着払い is the receiving party (store) who pays the freight, so ③ (customer pays themselves and reports shipping fee) is wrong; ① 直して使う and ② 捨てる are not mentioned at all.
How do they say they want customers to handle purchased products?
① Just fix it and continue using it. · ② Do not use and throw away. · ③ Send it to 〇×Shop and notify via email the amount of shipping fee paid. · ④ Send to 〇×Shop in the form of paid recipient.
Explanation: 「商品が当店に届きましたら、3営業日以内に、ご連絡いただいた銀行口座へ代金をお振り込みいたします」 → ④. ① is wrong because 「商品が当店に届く前に代金をお返しすることはできません」; ② is wrong because the milestone is the goods ARRIVED, not the email notification of delivery; ③ is wrong because the money is transferred, not sent by post.
How will money be refunded?
① There is no need to return the product, just indicate your account information and the money will be transferred. · ② An email notifying you that the product has been sent will result in the money being transferred. · ③ When the product arrives at 〇×Shop, money will be sent by mail. · ④ When the product arrives at 〇×Shop, the money will be transferred to the previously notified account.
Title: Re: About returning goods
Dear Mr./Ms. Chin,
Thank you for purchasing at 〇×Shop. At the same time, we are extremely sorry that the product sent to you was defective.
Please put the product in a box and return it to the address below in the form 着払い (fees are paid by the recipient). Our store bears the shipping costs so you do not have to pay anything.
〒123-4567 〇〇市〇〇町1-2-3 〇×Shop, Returns Department
After the goods arrive at the store, within 3 working days we will transfer the money to the bank account you notified. If you have not reported your account number, please reply to this message and provide your account information.
Additionally, we cannot issue refunds before the item arrives at the store. Please understand for this inconvenience.
〇×Shop – Customer care department
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